Steven R. Doty âAceâ
5/5
[UPDATED 12/27/2022] | While itâs worth accounting many of the reviews as legitimate in their own rights, thereâs some truth that this isnât the most impressive site in the world, however and MORE NOTABLY, itâs âmore than decentâ as I stated previously; to say, impressive isnât effective enough to describe how great a place you have here.
Itâs incredibly improved and is exponentially a more accurate representation of the company I knew it to be at the core, and since I previously posted a message regarding an issue I faced on-site.
They can definitely address and meet, most, if not nearly all, of itâs clientâs needs, and is a far better location with more personable, friendly service.
Itâs special b/c when you walk into most shops that are empty, you can feel a sense of vulnerability and exposure. Itâs unique how youâre almost always going to find yourself 1:1 with the staff from the moment you walk in, but yet, it doesnât feel at all awkward (thatâs coming from a combat vet with some serious social anxiety).
Even down to the warm, perfectly-dimmed lighting, itâs more likened to walking into a home than a storefront. Itâs clear there have been some changes and improvements over the last few months, with even the prices seeming lower and more competitive; itâs been great to continue coming here and witnessing the subtle changes.
Regardless, even if youâre not into the place or seeking the interactions, Iâve been able to come in and get out with product in under 3 min; it helps to know what you want, or you let them tell you whatâs hot at the moment.
So, you can be in these places for less than 5, so to expect something more luxurious or upscale seems unreasonable and inequitable; still, itâs a â5-Star ShopââŚEASYâŚon its average day; anything less is someone being petty, emotional, difficult, or âuppity AF.â
Get in, select, purchase, get-out, without any hassle or issuesâŚ99.99% of the time. Itâs clean, organized, staff are friendly and knowledgeable, numerous Veterans are employed (thatâs a great aspect and indicative of the work environment behind the scenes, and says a lot about the components of leadership and business management), and they have a healthy and diverse inventory, regularly updating and improving procure and prices.
I mentioned in the original post, âthere was immense potential, but you need the buy-in of those you empower and entrust to carry out the day-to-day business initiatives,â and I am humbled to report that you indeed display this characteristic trait, and demonstrate it with extreme efficiency and efficacy.
Iâd greatly appreciate if an owner could reach out to me directly. There is something Iâd like to provide (present) you all with, and so if youâre able, that would be great. Otherwise Iâll contact directly or in-store personally.
*Iâll update and post the photos here following the presentation.*
[To those who think this post is anything other than my genuine and authentic feedback, or that this is amounting to some paid-based stunt, or any other nefarious thought, youâre in the wrong mindset. Itâs not at all like this, and honestly, Iâm not here to sway clients, Iâm here to speak publicly, rather than privately to this business, just as I would if I was there personally. Itâs just a modality I chose for this particular business. Itâs a mindset, not a mirage.
Iâve always believed that companies do want to connect with clients and customers, and many genuinely do want our feedback. Nevertheless, just as I wrote my critical and rather cold critique, so too am I writing this: directly to the store management and honestly. Thatâs the tone and narrative. Rather than send an email privately, Iâm sending it publicly. What better mode or modality in which to cultivate a perceived attitude about someone or something, than observing an objective and thought-out introspective, thatâs supported not by AN experience, but rather a relationship of sorts. Not just one interaction, but numerous before I decided to update. It helps this be more consistent and objective, less emotional.
